PrimeMail Mail Order Prescriptions

If you are taking a medication for a chronic condition such as diabetes on an ongoing basis and your dosage is stable, use the PrimeMail mail service pharmacy to have a 60- or 90-day supply mailed to you. You may save on your copayments and there is no charge for shipping.

New Prescriptions

Step 1: Obtain a written prescription from your provider for a 60- or 90-day supply as allowed by your plan. Your provider can prescribe refills for up to a year.

Step 2: Print and complete the PrimeMail New Order form located at www.MyPrimeMail.com or call PrimeMail at 866-346-7200, Members using TTY equipment can order refills by calling TTY/TTD: 866-346-7197.

To receive an order form and patient profile by mail, call PrimeMail at 866-346-7200. Members using TTY equipment can order refills by calling TTY/TTD: 866-346-7197.

Representatives are available 24 hours a day.

Step 3: Mail your prescription and completed order form to:

PrimeMail Pharmacy
P.O. Box 27836
Albuquerque, NM 87125-7836

Refill Mail Service

Refill prescriptions can be ordered using several methods:

Refill Online
Refill a prescription on the Internet by going to www.MyPrimeMail.com and click on the member link.
To register, you will need your Blue Shield "J" number. If your ID card shows "XEHJxxxxxxxxxx, just enter "Jxxxxxxxxxxx"


Refill by Phone
Call 866-346-7200 TTY: 866-346-7197 and follow the telephone prompts to use the automated reorder system. Members using TTY equipment can order refills by calling TTY/TTD: 866-346-7197.

Refill by Mail
Complete the PrimeMail Refill Order form included in your last medication shipment and mail to PrimeMail at the address listed on the form:

PrimeMail Pharmacy
P.O. Box 27836
Albuquerque, NM 87125-7836